A'Kiyia's Natural Twist & Hair Braiding
Shipping & Store Policy
I processes orders from 9:00AM to 5:00PM P.S.T (except for holidays). If there is an error with your order, immediately send an email to [email protected] WITHIN 12 HOURS. Please note that once an order has been submitted, it cannot be canceled.
I only Ship to the U.S. Only. I am sorry for the inconvience.
All internet orders are 100% safe and secure. All personal information (name, credit card information, address, etc.) is encrypted so that it cannot be retrieved during the transmittal process. All data collected during the order process is strictly used for the processing of your order ONLY. In addition, to maintain my clients privacy, all packages will be discreet and NOT contain any mention of "hair"...etc
Please note that all orders must be shipped to verified billing addresses only. If you prefer to have your order shipped to another address, that address MUST be on file with the bank who issued the card. The processing of your order can be delayed or cancelled if we are unable to verify your shipping address.
I accept all major credit cards all orders will be process thru Paypal. I also accept money orders.Please Contact me for more info. I am unable to accept checks or cashier checks for order processing due to increased fraudulent transactions.There is a way you can pay with a E-Check through Paypal. See there website for more info it is: Paypal.com
U.S. SHIPPING POLICY
All orders are shipped via USPS or UPS unless otherwise specified. Please ensure that you are providing accurate billing and shipping information to prevent delays. Be sure to include your home number and your CORRECT email address so you can be contacted immediately if there are any problems processing your order. If you fail to accept your shipment from USPS or UPS after 3 delivery attempts and your shipment is returned, you will be responsible for any fees incurred to re-ship the package.
*Standard shipments will arrive in about 7-10 business days (excludes custom orders).
**Express shipments will arrive in about 5-7 business days (excludes custom orders).
In order to maintain my low prices, I must impose an "All Sales Are Final" policy. If merchandise is defective or incorrect, I will remedy the matter upon inspection and verification. Defects and shipping errors must be brought to my attention no later than 3 business days after receipt of goods.
To report defects or shipping errors, promptly send an email to [email protected]. Further instructions will be given. All defects and shipping errors that are being shipped back to me must be shipped with insurance and tracking capability as I am not responsible for loss or damage to returned items.
I reserve the right to refuse credit for any returned item(s) where the original integrity of the item(s) may have been compromised. Therefore all returned items must be in original AND resaleable condition in which the client received from me. All tags, labels, packaging, etc. must be in original condition. If you have any Questions please dont hesitate to contact me! Thank you so much in advance for your business! Be Blessed....